Our Approach

Putting people and family at the centre of everything we do.

Personalized Support

Personalized support

We believe support should never be one-size-fits-all. We work closely with individuals—along with their families and caregivers—to create custom support plans that reflect their needs and preferences. This tailored approach allows us to achieve life-changing outcomes, even in the most complex situations. When someone lacks a support system, our dedicated team is there to step in as advocates.

Cultural Respect

We know that social and historical experiences can shape the kind of support people need. All our staff receive specialized training to work effectively and respectfully with people of different cultures.

Our Indigenous Cultural Liaisons foster cultural connections and create meaningful opportunities for those we serve. They also lead Indigenous awareness training for our staff across Canada, providing guidance that continually enhances Taproot’s programs and service delivery.

Trauma-informed

Trauma-informed

Taproot uses a trauma-informed approach to empower people to work towards a brighter future. By honouring past experiences, we help individuals and families heal from loss and grief and grow their self-esteem and confidence. As a B Corp, CARF, CET and CAC-accredited organization, Taproot delivers the highest standard in trauma-informed care.

Taproot's Service Delivery Model

Support Model

Our Support Model guides our daily work. It ensures everyone in our care feels safe, connected, and understood.

This model is grounded in the CARE (Children And Residential Experience) principles and research from Cornell University.

We meet individuals where they are, building on their strengths to foster independence, confidence, and resilience. Through personalized care, we equip them with the skills needed to thrive, both in their personal and professional lives.

We strengthen family and community ties by encouraging healthy relationships and active community involvement. By working with local partners, we ensure individuals are surrounded by comprehensive support that fosters safety, belonging, and growth.
We honour each individual’s unique story, integrating cultural respect and mental health awareness into our care. By understanding their pasts, we build trusting relationships that promote healing and personal growth.
We create trauma-sensitive environments that support healing. By addressing both physical surroundings and basic needs, we provide spaces where individuals can feel secure and flourish.

WJS Canada is now Taproot Community Support Services.​

Same committed people and services with a fresh name and rebrand.​